SHIPPING & DELIVERY

Shipping within the Contiguous United States:

FREE Economy Shipping for all orders:
8-10 business days + 1 business day to process
Express Shipping (FedEx):
5-6 business days + 1 business day to process

Shipping within UK/Germany/France/Italy:

FREE Economy Shipping for all orders:
9-11 business days + 1 business day to process


International Shipping:

DHL/UPS/FedEx/USPS International: 14-18 business days

My tracking information says “Shipping Label Created or Shipment information sent to FedEx” and nothing else. What does this mean?

This means that the postal carrier has not scanned your package into their system yet. Sometimes this happens when the carrier hub is really backed up. Hold tight! Your order has been shipped and it’s on its way to you.

.For orders placed after 11:00 AM Pacific Time, please add an additional business day for delivery. Shipping fees are based on actual shipping weight of product or products and the delivery address. Expedited shipping is not available for PO Box, APO or FPO and out-of-stock items. Express shipping charges are not refundable.

International orders are NOT eligible for any FREE Shipping Offers.

For all customers, please read:
Avareborns will be responsible for the tax/customs/duties fees that will be collected upon delivery.

RETURNS POLICY - THE AVAREBORNS PROMISE

We stand behind the quality of each of our dolls, sure in the knowledge that you’ll love them as much as we do – that’s The Avareborns Promise! Avareborns products are made to love and last, 100% Guaranteed! We are so confident that you will be delighted with your purchase; we will gladly take it back within 30 days.

IF returned in original condition and packaging, refunds will be made in the original payment method used at checkout. Avareborns does not refund return shipping fees and will only process a refund for the purchase price of the item. Return labels are only provided for orders which are defective. It is customer's responsibility to provide a tracking number once item has been returned. Avareborns is not responsible if your return got lost intransit, damaged in the delivery process or not delivered to our return address.

If you require assistance, or if you have any questions about our shipping and return policy or for general questions please contact our Customer Care department:

6am-7pm PST Monday-Friday and 7am-3pm PST Saturday. E-MAIL: service@avareborns.com.

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